Patient Access & Registration Specialist II

MFS Investments; Boston (MA); On-site; USD 50,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Registration Specialist II to pre-register patients, verify demographics and insurance, and assist with Patient Gateway enrollment. You will handle eligibility work queues and coordinate with Financial Counselors as needed.

With moderate supervision, you will document activities in Epic, uphold HIPAA confidentiality, and support staff training while maintaining service excellence in a fast-paced environment.

Qualifications

• Strong knowledge of managed care policies and medical terminology.
• Strong knowledge of Epic or other hospital information systems.
• Strong customer service and communication skills, both written and verbal.
• Good judgment, tact, and sensitivity.
• Analytical and problem-solving skills.
• Relationship building skills with proven ability to collaborate.
• Ability to work independently and as part of a team.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Pre-registers new Adult and Pediatric patients by phone or messages.
• Collects and documents patient demographics and insurance information in Epic.
• Verifies patient identification and updates demographics, contacts, insurance, and PCP.
• Completes Medicare Secondary Payer questionnaire for Medicare beneficiaries.
• Assists patients with Patient Gateway enrollment and eCheck-In signatures when possible.
• Manages insurance coverage questions and works with Financial Counselor as needed.
• Processes eligibility work queues and escalates to Financial Counselor when needed.
• Complies with HIPAA confidentiality policies.
• Manages eligibility and COB denials as assigned and contacts payers/patients for correct info.
• Updates changes to patient insurance/demographics; reviews error reports
• Documents daily activities in Epic and department templates promptly.
• Maintains positive working relationships with internal and external partners.
• Completes assigned queues, projects, and other duties; assists in training staff.

Tools

Epic (hospital information system)

Microsoft Office

Job description

Dana-Farber Cancer Institute in Boston seeks a Registration Specialist II to pre-register patients, verify demographics and insurance, and assist with Patient Gateway enrollment. You will handle eligibility work queues and coordinate with Financial Counselors as needed.

With moderate supervision, you will document activities in Epic, uphold HIPAA confidentiality, and support staff training while maintaining service excellence in a fast-paced environment.