Patient Registration & Scheduling Specialist

essentiahealth; Duluth (MN); On-site; USD 24,000 - 36,000; Full time

Job summary

Essentia Health - Miller Hill Health Plaza in Duluth, MN is seeking a Registration Clerk to greet patients and guide them through the intake and checkout process. You will collect demographic and financial information, verify insurance, and ensure accurate registration and billing while coordinating with virtual registration staff and schedulers.

The role requires handling co-pays, providing cost estimates, and scheduling follow-ups with compassionate, high-quality service.

Qualifications

• Interviews patients to obtain demographic and financial information.
• Obtains insurance cards and updates patient information in the medical record.
• Performs point of service data collection and handles cash reconciliation.
• Provides courteous customer service and coordinates with clinical team as needed.
• Answers calls, schedules appointments, and assists with patient checkout.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Job description

Essentia Health - Miller Hill Health Plaza in Duluth, MN is seeking a Registration Clerk to greet patients and guide them through the intake and checkout process. You will collect demographic and financial information, verify insurance, and ensure accurate registration and billing while coordinating with virtual registration staff and schedulers.

The role requires handling co-pays, providing cost estimates, and scheduling follow-ups with compassionate, high-quality service.