Patient Access & Scheduling Specialist

essentiahealth; Aurora (MN); On-site; USD 23,000 - 34,000; Full time

Job summary

Essentia Health in Minnesota is seeking a Patient Access Representative to greet customers and facilitate the patient registration process at Northern Pines Medical Center. The role interviews patients, collects essential demographic and financial information, and updates records to ensure accurate registration and billing.

It also coordinates with Virtual Patient Registration Representatives and Patient Schedulers to schedule follow-ups and provide cost estimates.

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Job description

Essentia Health in Minnesota is seeking a Patient Access Representative to greet customers and facilitate the patient registration process at Northern Pines Medical Center. The role interviews patients, collects essential demographic and financial information, and updates records to ensure accurate registration and billing.

It also coordinates with Virtual Patient Registration Representatives and Patient Schedulers to schedule follow-ups and provide cost estimates.