Patient Access & Scheduling Specialist

essentiahealth; Duluth (MN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health is hiring a Patient Access Representative at the Orthopedic Urgent Care in Duluth, MN to greet patients and guide them through the registration process. You will interview and collect demographic and financial information, obtain insurance cards, and ensure accurate data for care and billing.

As a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers, you will schedule follow‑ups, provide cost estimates and itineraries, handle checkout,

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Job description

Essentia Health is hiring a Patient Access Representative at the Orthopedic Urgent Care in Duluth, MN to greet patients and guide them through the registration process. You will interview and collect demographic and financial information, obtain insurance cards, and ensure accurate data for care and billing.

As a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers, you will schedule follow‑ups, provide cost estimates and itineraries, handle checkout,