Patient Access & Registration Specialist

Essentia Health; International Falls (MN); On-site; USD 24,000 - 36,000; Full time

Job summary

Essentia Health International Falls Clinic is seeking a Patient Access Representative to greet customers, collect demographics and financial information, and schedule follow-up appointments as directed by physicians.

You will liaise between patients and Virtual Patient Registration Representatives and Patient Schedulers, handling cost estimates for upcoming visits and ensuring accurate registration and billing data.

Qualifications

• Interviews patients to obtain complete demographic, financial, and health information to ensure proper care.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point of service data collection, including co-payments and down payments, and reconciles cash drawer.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Customer service

Interpersonal skills

Phone etiquette

Education

Healthcare Access Certification

Job description

Essentia Health International Falls Clinic is seeking a Patient Access Representative to greet customers, collect demographics and financial information, and schedule follow-up appointments as directed by physicians.

You will liaise between patients and Virtual Patient Registration Representatives and Patient Schedulers, handling cost estimates for upcoming visits and ensuring accurate registration and billing data.