Patient Registration & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Registration Specialist for the Day Shift in Outpatient Registration. This role coordinates patient registration, insurance verification, and scheduling to ensure accurate accounts and timely financial clearance.

The position requires strong customer service, data accuracy, and the ability to interact with a diverse patient base, both in person and by phone. The ideal candidate will have a High School Diploma or GED, with 1 year of related experience;

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or 1 year healthcare environment experience.
• Computer and typing proficiency.
• Bi-lingual Spanish/English preferred.

Responsibilities

• Interviews patients to obtain demographic, insurance, and other information.
• Engages patients throughout the registration process to create a welcoming and positive experience.
• Ensures referring providers' orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation accurately.
• Secures signatures to ensure timely reimbursement and regulatory compliance.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts; confers with colleagues/providers for resolution.

Skills

Customer service

Communication

Typing

Spanish (bilingual)

Education

High School Diploma/GED

Associate’s Degree in Health Care or related field

Job description

Lehigh Valley Health Network is seeking a Registration Specialist for the Day Shift in Outpatient Registration. This role coordinates patient registration, insurance verification, and scheduling to ensure accurate accounts and timely financial clearance.

The position requires strong customer service, data accuracy, and the ability to interact with a diverse patient base, both in person and by phone. The ideal candidate will have a High School Diploma or GED, with 1 year of related experience;