Patient Access & Scheduling Specialist

Lehigh Valley Hospital, Inc.; Gilbertsville, Northern (PA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Lehigh Valley Health Network is seeking a detail-oriented Registration Clerk to coordinate patient registration, verify insurance information, and schedule appointments. You will collect demographics, insurance data, and ensure accurate financial clearance while delivering a welcoming patient experience, both by phone and in person.

Qualifications include a High School Diploma or GED and 1 year of customer service or healthcare setting experience; bilingual Spanish/English is a plus, and

Qualifications

• Customer service experience or healthcare setting experience preferred.
• Strong computer and keyboarding skills.
• Ability to interact with diverse populations including emergency services.
• Knowledge of basic medical terminology is helpful.

Responsibilities

• Interviews patients to gather demographic, insurance, and scheduling information.
• Registers patients and verifies insurance details for financial clearance.
• Schedules appointments and ensures referring providers’ orders match the appointment.
• Collects patient payments or estimates and directs financial counseling when needed.
• Maintains accurate registration data and supports department workflow.

Skills

Customer service

Healthcare setting

Data entry

Medical terminology

Education

High School Diploma/GED

Associate’s Degree preferred

Job description

Lehigh Valley Health Network is seeking a detail-oriented Registration Clerk to coordinate patient registration, verify insurance information, and schedule appointments. You will collect demographics, insurance data, and ensure accurate financial clearance while delivering a welcoming patient experience, both by phone and in person.

Qualifications include a High School Diploma or GED and 1 year of customer service or healthcare setting experience; bilingual Spanish/English is a plus, and