Patient Registration & Insurance Specialist

1004 Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Bethlehem, PA is seeking a Registration Clerk to coordinate patient registration, insurance verification, and scheduling to ensure accurate and smooth patient flow across services.

You will interview patients by phone and in person, gather demographic and insurance information, educate about financial responsibilities, and guide patients toward timely financial clearance and reimbursement where applicable.

Qualifications

• High School Diploma/GED
• 1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Responsibilities

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Skills

Customer service

Healthcare environment

Education

High School Diploma/GED

Associate's Degree Health care or related field

Tools

Computer proficiency

Typing proficiency

Job description

Lehigh Valley Health Network in Bethlehem, PA is seeking a Registration Clerk to coordinate patient registration, insurance verification, and scheduling to ensure accurate and smooth patient flow across services.

You will interview patients by phone and in person, gather demographic and insurance information, educate about financial responsibilities, and guide patients toward timely financial clearance and reimbursement where applicable.