Patient Access & Scheduling Specialist

Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking a patient registration specialist to coordinate patient interviews by phone and in person, verify insurance, and schedule appointments to ensure accurate financial clearance. The role educates patients about financial responsibilities and helps gather demographic and clinical data.

The position supports a welcoming patient experience, handles verification tasks, and maintains compliant registration procedures in a busy healthcare setting.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• 1 year healthcare environment (hospital or physician office).
• Computer and typing proficiency required.
• Bilingual Spanish/English preferred.

Responsibilities

• Interviews patients and collects demographic, insurance, and scheduling information.
• Guides patients through registration process to ensure smooth experience.
• Verifies and processes referring providers' orders for accuracy.
• Scans insurance cards, scripts, patient IDs, and regulatory forms.
• Obtains signatures for timely reimbursement and explains service charges.
• Determines patient financial liability and, if needed, directs to financial counseling.
• Reviews daily schedule and coordinates with team for smooth department flow.
• Maintains accuracy of patient registration information.

Skills

Customer service

Healthcare environment

Computer literacy

Typing proficiency

Diversity awareness

Education

Associate's Degree in Health Care or related field

2 years registration/insurance verification in healthcare

Job description

Lehigh Valley Health Network is seeking a patient registration specialist to coordinate patient interviews by phone and in person, verify insurance, and schedule appointments to ensure accurate financial clearance. The role educates patients about financial responsibilities and helps gather demographic and clinical data.

The position supports a welcoming patient experience, handles verification tasks, and maintains compliant registration procedures in a busy healthcare setting.