Patient Access & Scheduling Specialist

Clearway Pain Solutions Institute; Mitylene (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Clearway Pain Solutions Institute is seeking a patient services associate to provide courteous, professional call center support. Under the direction of management, you will greet callers, collect demographics, verify insurance, and route information to appropriate teams.

This role emphasizes HIPAA compliance, accurate data entry, and timely scheduling. You will interact with patients, physicians, and pharmacists, maintaining records and delivering high-quality service across company locations.

Qualifications

• Requires High School Diploma or equivalent.
• Two years of related experience and/or training preferred.
• Knowledge of Internet and Microsoft Office software.

Responsibilities

• Answers phones with a professional greeting and addresses patients' needs.
• Collects patient demographics and insurance information; verifies eligibility.
• Verifies new patient insurance and records; creates medical records requests.
• Schedules patient appointments and coordinates care across locations.
• Triages high volume of calls and relays messages to providers.
• Maintains HIPAA compliance and accurate patient information.
• Assists with administrative duties and data entry as needed.
• Participates in trainings and in-services.

Skills

Communication skills

Multitasking

Organizational skills

Problem solving

Attention to detail

Teamwork

Time management

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Clearway Pain Solutions Institute is seeking a patient services associate to provide courteous, professional call center support. Under the direction of management, you will greet callers, collect demographics, verify insurance, and route information to appropriate teams.

This role emphasizes HIPAA compliance, accurate data entry, and timely scheduling. You will interact with patients, physicians, and pharmacists, maintaining records and delivering high-quality service across company locations.