Patient Registration & Care Concierge

Hugh Chatham Health; Macon (GA); On-site; USD 29,000 - 43,000; Part time

Job summary

Advocate Health seeks a part-time Registration Specialist to support the Arrival Emergency Department and Inpatient services. You will create initial electronic health records, verify demographics and insurance, and collect patient responsibilities at check-in.

You will discuss financial obligations, explain coverage details, and coordinate with care teams to minimize billing issues. Superior customer service and HIPAA compliance are essential in a fast-paced environment.

Qualifications

• Minimum High School Diploma required.
• Experience with healthcare registration and insurance processes preferred.
• Ability to handle sensitive patient information with HIPAA compliance.

Responsibilities

• Create and register patient records ensuring no duplicates.
• Collect demographics, insurance info and co-pays at check-in.
• Explain insurance coverage and financial responsibilities to patients.
• Educate patients on Insurance rules and patient rights.
• Coordinate with physicians and staff to resolve care-related issues.
• Provide exceptional customer service to patients and visitors.

Skills

Attention to detail

Customer service

Communication skills

Multitasking

HIPAA knowledge

Problem solving

Independent work

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health seeks a part-time Registration Specialist to support the Arrival Emergency Department and Inpatient services. You will create initial electronic health records, verify demographics and insurance, and collect patient responsibilities at check-in.

You will discuss financial obligations, explain coverage details, and coordinate with care teams to minimize billing issues. Superior customer service and HIPAA compliance are essential in a fast-paced environment.