Patient Services Coordinator

aah; South Elgin (IL); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health is seeking a patient access/registration professional to create initial electronic health records and verify patient demographics and insurance information. You will collect co-pays and verify coverage while maintaining strict HIPAA compliance and protecting confidentiality.

Responsibilities include greeting patients, scheduling appointments, guiding test preparations, and coordinating referrals to financial advocates.

Qualifications

• High school diploma required.
• Experience in healthcare admin is a plus.
• Knowledge of HIPAA and patient confidentiality required.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Create the initial electronic health record for patient care.
• Register patients, collect demographics and insurance info; discuss co-pays.
• Explain insurance basics and refer to Financial Advocates as needed.
• Ensure HIPAA compliance and protect patient information.
• Schedule appointments and assist with patient directions and transport.

Skills

Customer service

Communication skills

HIPAA compliance

Multitasking

Attention to detail

Problem-solving

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health is seeking a patient access/registration professional to create initial electronic health records and verify patient demographics and insurance information. You will collect co-pays and verify coverage while maintaining strict HIPAA compliance and protecting confidentiality.

Responsibilities include greeting patients, scheduling appointments, guiding test preparations, and coordinating referrals to financial advocates.