Patient Access & Registration Concierge

Intuitive Health; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate to greet patients, manage registration, verify insurance, and collect payments in a fast-paced healthcare setting. The role requires friendly, professional demeanor and strong multi-tasking.

As a front desk presence, you will answer phones, assist with clerical tasks, maintain patient records, and uphold HIPAA standards while delivering excellent customer service.

Qualifications

• Minimum typing speed of 50 wpm.
• Flexibility and effective communication skills.
• Collaboration and patient-focused mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High school diploma or GED; healthcare or customer service experience is a plus.

Responsibilities

• Greet patients and perform front desk duties as part of registration.
• Register patients, verify insurance, and collect copayments.
• Answer phones and direct inquiries to appropriate staff.
• Maintain patient files and perform basic clerical tasks (copying, scanning, faxing).
• Ensure clean waiting areas and comply with HIPAA policies.
• Assist with visit closure activities and billing-related follow-up as needed.

Skills

Typing 50 wpm

Flexibility

Effective communication

Collaboration

Patient focus

Microsoft Office

High school diploma

Healthcare experience

Insurance knowledge

Medical terminology

Education

High school diploma or GED

Tools

Telephone systems

Copiers

Scanners

Fax machine

Job description

Intuitive Health is seeking a Patient Access Advocate to greet patients, manage registration, verify insurance, and collect payments in a fast-paced healthcare setting. The role requires friendly, professional demeanor and strong multi-tasking.

As a front desk presence, you will answer phones, assist with clerical tasks, maintain patient records, and uphold HIPAA standards while delivering excellent customer service.