Patient Care Front Desk Specialist

American Family Care; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement benefit

Great small business work environment

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a detail-oriented medical clerical professional to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations at a fast-paced clinic.

Responsibilities include greeting patients, collecting paperwork, updating records, processing payments, and addressing billing issues while ensuring accuracy and compliance in daily operations.

Qualifications

• High School graduate or equivalent.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Medical clerical experience

Microsoft Office

Verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a detail-oriented medical clerical professional to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations at a fast-paced clinic.

Responsibilities include greeting patients, collecting paperwork, updating records, processing payments, and addressing billing issues while ensuring accuracy and compliance in daily operations.