Patient Intake & Scheduling Secretary I

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,185 - 62,560; Full time

Job summary

NYU Grossman School of Medicine in New York, NY, is seeking a Secretary I - intake/Scheduler (FGP) to provide front-end administrative support for practice operations, greet patients, answer calls, schedule appointments, and handle forms and communications.

The role emphasizes patient access, HIPAA-compliant handling of records, use of EPIC and MyChart, and collaboration with physicians and staff to ensure timely scheduling and excellent patient experience.

Qualifications

• High school diploma or equivalent required.
• Excellent organizational and communication skills required.
• Strong customer service orientation and ability to multitask.

Responsibilities

• Greet patients and schedule appointments.
• Answer calls and route messages clearly and timely.
• Process referrals, authorizations, and pre-authorizations.
• Maintain patient records and HIPAA compliance.
• Coordinate with physicians and staff to ensure timely care.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service

Keyboarding

Word processing

Spreadsheet

Database

Internet applications

Education

High School Diploma or equivalent

Tools

EPIC

MyChart

Job description

NYU Grossman School of Medicine in New York, NY, is seeking a Secretary I - intake/Scheduler (FGP) to provide front-end administrative support for practice operations, greet patients, answer calls, schedule appointments, and handle forms and communications.

The role emphasizes patient access, HIPAA-compliant handling of records, use of EPIC and MyChart, and collaboration with physicians and staff to ensure timely scheduling and excellent patient experience.