Front Desk Lead & Patient Access Scheduler

NYU Langone Health; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

NYU Grossman School of Medicine, part of NYU Langone Health, invites applications for a Secretary I-Intake/Scheduler. This role supports practice operations by greeting patients, answering calls, scheduling appointments, and handling front desk duties.

The successful candidate will train new front desk staff, manage patient records in Epic, verify insurance, collect co-pays, and help ensure a smooth patient experience in a fast-paced healthcare setting.

Qualifications

• Minimum Qualifications: High School diploma, three years of secretarial/clerical experience.
• Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills.

Responsibilities

• Greets patients professionally in person and on the phone.
• Answers patient questions and refers issues to the appropriate contact.
• Optimizes provider schedules and patient access with efficient scheduling templates.
• Promotes a positive patient experience in all interactions.
• Verifies insurance information and collects data needed to schedule and bill services.
• Maintains office inventory and equipment, expediting supply orders.
• Gathers demographic data and obtains insurance information for visits.
• Performs intake functions including registration, forms collection, and co-payment collection.
• Enters and scans documents into Epic and supports checkout with follow-up visits and referrals.

Skills

Organizational skills

Interpersonal skills

Communication skills

Light keyboarding

Education

High School diploma

Job description

NYU Grossman School of Medicine, part of NYU Langone Health, invites applications for a Secretary I-Intake/Scheduler. This role supports practice operations by greeting patients, answering calls, scheduling appointments, and handling front desk duties.

The successful candidate will train new front desk staff, manage patient records in Epic, verify insurance, collect co-pays, and help ensure a smooth patient experience in a fast-paced healthcare setting.