Patient Intake & Scheduling Coordinator

VieMed; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Ultipro is seeking an Intake Coordinator to collect patient demographics and insurance details, verify benefits, obtain prior authorizations when required, and log referrals accurately into the billing system.

You will interact with physicians, patients, families, and staff, ensuring clear communication, proper documentation, and HIPAA-compliant handling of PHI. Proficiency with CPT/HCPCS and standard medical terminology is essential.

Qualifications

• High School Diploma or equivalent.
• 1–2 years working for a Durable Medical Equipment company or relevant medical office experience preferred.
• Basic understanding of medical insurance benefits.
• Ability to read and understand medical documentation.
• Proficient in CPT/HCPCS coding, HIPAA regulations, and billing processes.
• Strong communication with physicians, patients, insurers, and staff.

Responsibilities

• Obtains patient demographic and health insurance information; collects co-pays when appropriate.
• Verifies and records insurance benefits and provides breakdowns.
• Obtains prior authorizations when required by payer(s).
• Interacts professionally with physicians, patients, families, and co-workers.
• Schedules setups per policy and logs referrals in billing system.
• Reviews referrals to determine medical necessity and status updates.
• Communicates missing items to referrals and documents status.
• Maintains PHI protection per HIPAA.
• Works in an office environment with standard schedules.

Skills

Medical terminology

HIPAA compliance

Communication skills

Microsoft Office

Insurance billing

CPT/HCPCS knowledge

Education

High School Diploma or equivalent

Tools

Billing software

EMR systems

Job description

Ultipro is seeking an Intake Coordinator to collect patient demographics and insurance details, verify benefits, obtain prior authorizations when required, and log referrals accurately into the billing system.

You will interact with physicians, patients, families, and staff, ensuring clear communication, proper documentation, and HIPAA-compliant handling of PHI. Proficiency with CPT/HCPCS and standard medical terminology is essential.