Patient Access & Intake Coordinator

AdaptHealth; Lavonia (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Job summary

AdaptHealth seeks an Intake Specialist to coordinate referrals, review clinical documentation, and ensure services are set up accurately. You will navigate payer requirements, confirm eligibility, and move intake forward with patients, providers, and internal teams.

This role focuses on detail-oriented work, patient communication, and collaboration across fast-paced healthcare operations to ensure timely and compliant care delivery.

Qualifications

• One year of relatable work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills—Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures.

Responsibilities

• Review medical records, payer guidelines to determine eligibility and compliance.
• Communicate with patients about financial responsibility and collect payments when applicable.
• Contact patients when documentation does not meet payer requirements and provide options.
• Coordinate with referral sources, physicians and clinical teams to obtain complete documentation.
• Enter referrals within established timeframes while meeting productivity and quality standards.
• Assist with scheduling and ensure appropriate inventory and services are selected.
• Navigate multiple EMR and online systems to obtain and manage documentation.
• Answer incoming calls and provide professional assistance to patients and referral sources.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Independent learning

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth seeks an Intake Specialist to coordinate referrals, review clinical documentation, and ensure services are set up accurately. You will navigate payer requirements, confirm eligibility, and move intake forward with patients, providers, and internal teams.

This role focuses on detail-oriented work, patient communication, and collaboration across fast-paced healthcare operations to ensure timely and compliant care delivery.