Impactful Patient Access & Intake Specialist

AdaptHealth; Greenville (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Parental leave and disability coverage

Job summary

AdaptHealth is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You will work with patients, providers, referral sources, and internal teams to navigate insurance requirements and move intake forward smoothly.

This role suits detail-oriented individuals who excel in patient communication and cross-team collaboration within a fast-paced healthcare environment.

Qualifications

• One year of relatable work experience
• High School Diploma or higher required
• Healthcare admin/clerical experience preferred
• Experience in insurance, billing, claims, or call center is a plus
• Excellent written and verbal communication with attention to detail
• Ability to multi-task in a fast-paced environment
• Proficient computer skills and willingness to learn new systems
• Ability to work independently following procedures

Responsibilities

• Review medical records, payer guidelines, and determine patient eligibility and compliance prior to service delivery
• Communicate with patients regarding financial responsibility and document interactions
• Contact patients when documentation does not meet payer requirements and offer options
• Coordinate with referral sources, physicians, and clinical teams for complete documentation
• Maintain accurate, timely documentation in electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure inventory and services are scheduled
• Work with sales, insurance verification, and internal support teams to facilitate referral and intake processes
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected per procedures
• Answer incoming calls and provide professional assistance to patients and referral sources
• Participate in on-call rotation per company policy
• Support team operations and adhere to policies and procedures
• Perform other duties as assigned

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

Healthcare administration

Education

High School Diploma

Associate’s degree in Healthcare Administration

Tools

Microsoft Office

EMR systems

Job description

AdaptHealth is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You will work with patients, providers, referral sources, and internal teams to navigate insurance requirements and move intake forward smoothly.

This role suits detail-oriented individuals who excel in patient communication and cross-team collaboration within a fast-paced healthcare environment.