Patient Intake & Front Desk Specialist - Flexible Schedule

Shawnee Health; Carbondale (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Employer and Voluntary Paid Life

Employer Paid Long Term Disability

Voluntary Short-Term Disability

Critical Illness Insurance

Flexible Spending Account

Dependent Care Account

401k Retirement Plan

Job summary

Shawnee Health in Carbondale, IL is seeking a full-time Patient Intake Registration I for the Shawnee Health Center, Carbondale OBGYN office. You will schedule and document patient interactions in the EHR, verify eligibility, collect co-pays, and input intake data.

The role requires excellent communication, discretion, and customer service, with a flexible schedule including some evenings and weekends. Health benefits and retirement plans are offered.

Qualifications

• Must follow customer service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you).
• Excellent communication skills, both written and verbal.
• Strong discretion with confidential information.
• Independent problem solving with moderate supervision.
• Proficient use of computers and practice management systems.

Responsibilities

• Schedule and document all patient interactions in the EHR at the correct location.
• Answer, screen, and process medical service requests and calls with confidentiality.
• Check in patients, verify insurance/Medicaid eligibility, collect co-pays, and enter data accurately.

Skills

Customer service

AIDET

Communication

Discretion

Problem solving

Computer skills

Job description

Shawnee Health in Carbondale, IL is seeking a full-time Patient Intake Registration I for the Shawnee Health Center, Carbondale OBGYN office. You will schedule and document patient interactions in the EHR, verify eligibility, collect co-pays, and input intake data.

The role requires excellent communication, discretion, and customer service, with a flexible schedule including some evenings and weekends. Health benefits and retirement plans are offered.