Patient Access Specialist — Front Desk & Scheduling

Shirley Ryan AbilityLab; Burr Ridge (IL); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits program

Competitive pay

Job summary

Shirley Ryan AbilityLab seeks a Patient Services Representative in Burr Ridge, IL to greet patients and manage front desk operations, scheduling appointments and verifying insurance information. You will collect demographics and ensure accurate patient registration while upholding our compassionate care standards.

The role requires excellent communication, attention to detail and the ability to handle inquiries by phone and email in a busy clinical setting.

Qualifications

• 3+ years of experience in customer service or general office.
• Understanding healthcare operations and insurance basics (HMO).
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Outlook, Word and Excel.

Responsibilities

• Answer inbound calls and schedule patient appointments.
• Register patients and verify insurance information.
• Post patient payments and manage cash reports.
• Support front desk operations and document handling.

Skills

Customer service

Phone handling

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Technical training

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab seeks a Patient Services Representative in Burr Ridge, IL to greet patients and manage front desk operations, scheduling appointments and verifying insurance information. You will collect demographics and ensure accurate patient registration while upholding our compassionate care standards.

The role requires excellent communication, attention to detail and the ability to handle inquiries by phone and email in a busy clinical setting.