Care Coordination & Front Desk Specialist

Friendship House; Carbondale (PA); On-site; USD 22,000 - 25,000; Full time

Job summary

Friendship House in Carbondale, PA is seeking a Client Services Specialist to support patients through intake, check-in, and scheduling. You will assist with appointments, reminders, and front desk coverage, creating a welcoming, confidential environment.

You will help coordinate information for discharge decisions, track records, and communicate changes of providers. The role requires compassion, patience, and strong communication in a healthcare setting.

Qualifications

• High school diploma or equivalent.
• Healthcare, behavioral health or administrative support preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Assist with client check-in and check-out processes.
• Schedule and reschedule client appointments as needed.
• Make reminder calls for upcoming medical appointments.
• Make reminder calls for intake appointments and plan to meet clients upon arrival.
• Coordinate information for discharge decisions and finalization.
• Cover the front desk during breaks, absences or as assigned.
• Provide a welcoming, confidential presence for clients in waiting areas.
• Assist with measuring height, weight, and BMI for medical appointments.
• Coordinate community contacts for records, blood work and school communications to aid care delivery.
• Monitor client behavior and report concerns to appropriate personnel.
• Adhere to clinic policies to ensure client safety and confidentiality.

Skills

Interpersonal skills

Communication skills

Patience and empathy

Calm under pressure

Education

High school diploma or equivalent

Job description

Friendship House in Carbondale, PA is seeking a Client Services Specialist to support patients through intake, check-in, and scheduling. You will assist with appointments, reminders, and front desk coverage, creating a welcoming, confidential environment.

You will help coordinate information for discharge decisions, track records, and communicate changes of providers. The role requires compassion, patience, and strong communication in a healthcare setting.