Patient Intake Registration I

Shawnee Health; Carbondale (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Employer and Voluntary Paid Life

Employer Paid Long Term Disability

Voluntary Short-Term Disability

Critical Illness Insurance

Flexible Spending Account

Dependent Care Account

401k Retirement Plan

Job summary

Shawnee Health in Carbondale, IL is seeking a full-time Patient Intake Registration I for the Shawnee Health Center, Carbondale OBGYN office. You will schedule and document patient interactions in the EHR, verify eligibility, collect co-pays, and input intake data.

The role requires excellent communication, discretion, and customer service, with a flexible schedule including some evenings and weekends. Health benefits and retirement plans are offered.

Qualifications

• Must follow customer service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you).
• Excellent communication skills, both written and verbal.
• Strong discretion with confidential information.
• Independent problem solving with moderate supervision.
• Proficient use of computers and practice management systems.

Responsibilities

• Schedule and document all patient interactions in the EHR at the correct location.
• Answer, screen, and process medical service requests and calls with confidentiality.
• Check in patients, verify insurance/Medicaid eligibility, collect co-pays, and enter data accurately.

Skills

Customer service

AIDET

Communication

Discretion

Problem solving

Computer skills

Job description

Shawnee Health – Patient Intake Registration I

Join Southern Illinois’ leading healthcare organization, with over 360 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.

Shawnee Health is seeking a full-time Patient Intake Registration I for our Shawnee Health Center, Carbondale OBGYN office. This position reports directly to the Patient Intake Registration Supervisor.

Responsibilities

• Responsible for scheduling and documenting all patient interactions in the appropriate location within the practice management/EHR systems.
• Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
• Accurately and efficiently checks patients in; checking insurance/Medicaid eligibility, collecting co-pays, updating all information into practice management system.
• Collects and enters patient intake information into the appropriate area of the practice manage system with accurate information.
• Effectively schedules return appointments according to established protocols.
• Ability to complete SFA applications proficiently and pass testing for SFA Application processing as indicated on an annual basis.
• Refers patients to the appropriate staff, according to patient request per established protocols. i.e. triage, medical records, patient care coordinators, case management and ACA staff.
• Utilizes practice management system to schedule appointments according to established protocols.
• Ability to balance money drawers/bank deposits daily in accordance with SH policies.
• Ability to access/monitor patient recall plans, notifying patients, scheduling follow up visits.
• Participates in internal education opportunities relevant to the front desk operations and customer service environment.
• Attends/completes all assigned training through Paycor Learning and other resources as required.
• Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
• Supports organizational changes, demonstrates flexibility in providing coverage as needed during times of high volume or staff shortages.
• Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
• Reliable transportation on the job is mandatory

Requirements

Must meet Customer Service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you)

Must be capable of high level of discretion in handling confidential information.

Must be capable of independent problem solving with moderate supervision.

Must be competent in the use of computers.

Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.

Must have the ability to maintain patient and employee confidentiality.

Starting salary – $16.00

• Health Insurance
• Vision Insurance
• Employer and Voluntary Paid Life
• Employer Paid Long Term Disability
• Voluntary Short-Term Disability
• Critical Illness Insurance
• Flexible Spending Account
• Dependent Care Account
• 401k Retirement Plan

Paid Time Off

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