Patient Intake & Care Coordination Specialist

AdaptHealth LLC; Jasper (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage (状

401(k) with company match

Paid Time Off (6 paid holidays)

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Disability Insurance

Life and AD&D Insurance

FSA and HSA

Teledoc access

Identity Theft Protection

Job summary

AdaptHealth LLC is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately. You will work with patients, providers, and internal teams to navigate insurance requirements and eligibility, enabling timely care.

The role favors detail-oriented candidates who excel in patient communication and cross-team collaboration within a fast-paced healthcare environment.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree (or equivalent) required.
• Experience in management, administrative, insurance, billing, claims, call center, or customer service preferred.
• Experience in healthcare settings is a plus but not required.

Responsibilities

• Review medical records and payer guidelines to determine eligibility prior to service.
• Communicate with patients about financial responsibility and document interactions.
• Notify patients when documentation does not meet payer requirements and provide alternatives.
• Coordinate with referral sources, physicians, and clinical teams to obtain complete documentation.
• Maintain accurate, timely documentation using electronic systems.
• Enter referrals within established timeframes while meeting productivity and quality standards.
• Coordinate with leadership to ensure inventory and services are scheduled.
• Assist sales, insurance verification, and internal support teams to facilitate referrals and intake.
• Navigate multiple EMR and online systems to manage documentation.
• Assist with shipping and delivery methods per company procedures.
• Answer incoming calls and provide professional assistance to patients and referral sources.
• Participate in on-call rotation as required.
• Follow company policies to support operations and quality standards.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Computer skills

Independent worker

Education

High School Diploma

Associate’s degree in Healthcare Administration or Business Administration

Job description

AdaptHealth LLC is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately. You will work with patients, providers, and internal teams to navigate insurance requirements and eligibility, enabling timely care.

The role favors detail-oriented candidates who excel in patient communication and cross-team collaboration within a fast-paced healthcare environment.