Patient Front Desk & Experience Specialist

Banner Health; Mesa (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Banner Health is seeking a Front Office/Customer Experience Representative at our Mesa location. You will be the first point of contact for patients and visitors, handling check-in, scheduling, and collecting insurance information. The role emphasizes welcoming service, accurate data entry, and guiding patients through financial policies to maximize reimbursement.

The schedule is Monday–Friday, 8a–5p. The team serves Banner Medical Group facilities with a mission of compassionate care and

Qualifications

• Strong customer service and communication skills.
• Experience with data entry and basic office software.
• Familiarity with insurance verification and authorization basics.

Responsibilities

• Answer phones and greet patients, schedule appointments, and collect patient information.
• Verify insurance coverage and obtain referrals/authorizations as needed.
• Explain payment policies and assist patients with financial options.

Skills

Customer service

Data entry

Insurance verification

Cash handling

Financial counseling

Interpersonal skills

Education

High school diploma

Job description

Banner Health is seeking a Front Office/Customer Experience Representative at our Mesa location. You will be the first point of contact for patients and visitors, handling check-in, scheduling, and collecting insurance information. The role emphasizes welcoming service, accurate data entry, and guiding patients through financial policies to maximize reimbursement.

The schedule is Monday–Friday, 8a–5p. The team serves Banner Medical Group facilities with a mission of compassionate care and