Urgent Care Front Desk Specialist — Part-Time, Flexible Shifts

Banner Health; Mesa (AZ); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Comprehensive benefits

Job summary

Banner Health is seeking a Front Office Representative to act as the first point of contact for patients at multiple urgent care locations in Mesa, AZ. You will handle check-in, co-pays, insurance verification, and patient demographic data while coordinating with a diverse team of healthcare professionals.

Responsibilities include scheduling, processing paperwork, answering calls, and guiding patients from check-in to check-out in a fast-paced environment with varied shifts.

Qualifications

• High school diploma or GED required.
• Ability to multitask across phone, computer systems and tasks.
• Face-to-face interaction with patients in a busy medical office.

Responsibilities

• Handle high-volume calls and route to clinical staff as needed.
• Verify patient demographics and insurance information.
• Collect co-pays and complete daily paperwork and reports.
• Schedule and reschedule appointments and prepare patient charts.

Skills

Multitasking

Phone etiquette

Customer service

Medical office terminology

Education

High school diploma/GED

Tools

EMR systems

Insurance verification software

Job description

Banner Health is seeking a Front Office Representative to act as the first point of contact for patients at multiple urgent care locations in Mesa, AZ. You will handle check-in, co-pays, insurance verification, and patient demographic data while coordinating with a diverse team of healthcare professionals.

Responsibilities include scheduling, processing paperwork, answering calls, and guiding patients from check-in to check-out in a fast-paced environment with varied shifts.