Front Desk & Patient Access Specialist

Banner Health; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Banner Health in Mesa, AZ is seeking a Front Office/PFS Rep to be the first contact for patients and visitors at the front desk. This role supports registration, insurance verification, and scheduling to ensure smooth patient flow.

The position requires strong customer service, data entry, and accurate handling of payments. Working hours are day shift with rotations, and the team helps patients navigate financial options and comply with policies.

Qualifications

• High school diploma or equivalent required.
• Experience in patient financial services preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with accuracy.

Responsibilities

• Registers/checks in patients and captures data accurately.
• Verifies insurance eligibility and documents pre-certifications or authorizations.
• Calculates and collects patient liability and explains payment options.
• Enters payments/charges and reconciles daily totals with accuracy.
• Schedules office visits and coordinates with payors to maximize reimbursement.
• Provides excellent customer service and communicates with care teams and patients.

Skills

Customer service

Phone etiquette

Interpersonal skills

Multitasking

Communication skills

Education

High school diploma

Tools

Billing systems

MS Office

Job description

Banner Health in Mesa, AZ is seeking a Front Office/PFS Rep to be the first contact for patients and visitors at the front desk. This role supports registration, insurance verification, and scheduling to ensure smooth patient flow.

The position requires strong customer service, data entry, and accurate handling of payments. Working hours are day shift with rotations, and the team helps patients navigate financial options and comply with policies.