Patient-Focused Medical Receptionist - Walk-In Center

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Springfield, MA, seeks a patient services assistant to support exceptional patient-centered care. The role handles reception, registration, insurance verification, and scheduling while delivering warm, professional customer service.

The position operates under supervision by the Practice Supervisor or Manager. The role emphasizes accurate insurance processing, payment handling, and effective communication with patients and the care team, ensuring HIPAA compliance and a

Qualifications

• Experience or education equivalent to HS graduation.
• Strong customer service skills and ability to work with a diverse patient population.

Responsibilities

• Greets patients promptly in a warm, friendly manner and verifies demographics.
• Verifies insurance and assists with financial counseling; understands hospital and provider billing.
• Handles payments, co-pays, and daily deposits with accuracy and security.
• Routes calls and communicates information while complying with HIPAA; supports patient needs.
• Schedules appointments and manages reminders; maintains patient records and referrals as needed.
• Provides interpreter services when approved and translates brief provider instructions as required.

Skills

Medical terminology

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

High School Diploma or equivalent

Job description

Baystate Health in Springfield, MA, seeks a patient services assistant to support exceptional patient-centered care. The role handles reception, registration, insurance verification, and scheduling while delivering warm, professional customer service.

The position operates under supervision by the Practice Supervisor or Manager. The role emphasizes accurate insurance processing, payment handling, and effective communication with patients and the care team, ensuring HIPAA compliance and a