Patient Experience Coordinator - Medical Receptionist

1800 Riverbend Medical Group, Inc.; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking an administrative support specialist to enhance the patient experience. You will greet patients, verify demographics and insurance, handle registrations, and direct calls within a busy practice setting.

Responsibilities cover insurance verification, payments, scheduling, and coordination with the care team while maintaining confidentiality and complying with HIPAA. Prior experience or education at HS level is preferred.

Qualifications

• HS graduation or equivalent.
• Experience in medical office is preferred.
• Strong customer service and communication skills.

Responsibilities

• Greets patients promptly with warm, friendly manner.
• Verify demographics and insurance; assist with referrals.
• Handle co-payments and deposits; prepare receipts.
• Answer calls; route messages and schedule appointments.
• Maintain waiting area and ensure confidentiality.
• Schedule and manage physician appointments.

Skills

Medical terminology

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language skills

Reading and writing

Customer service

Interpreter services

Education

HS diploma or equivalent

Job description

Baystate Health in Springfield, MA is seeking an administrative support specialist to enhance the patient experience. You will greet patients, verify demographics and insurance, handle registrations, and direct calls within a busy practice setting.

Responsibilities cover insurance verification, payments, scheduling, and coordination with the care team while maintaining confidentiality and complying with HIPAA. Prior experience or education at HS level is preferred.