Patient Experience Specialist - Medical Receptionist

1800 Riverbend Medical Group, Inc.; New York (NY); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a Patient Access/Administrative Specialist to support patient-centered care. You will greet patients, verify demographics and insurance, handle payments, and route inquiries to the appropriate staff.

This role requires excellent customer service and strict confidentiality. The position supports a multidisciplinary team, works under supervision, and participates in scheduling, communications, and documentation to ensure smooth patient flow and accurate records across

Qualifications

• HS graduation or equivalent.
• 18 months of experience preferred in patient-facing healthcare/administrative roles.
• Strong communication and customer service skills with attention to confidentiality.

Responsibilities

• Greet and assist patients; verify demographics; ensure confidentiality per HIPAA.
• Verify insurance coverage and collect/provider information.
• Process payments and reconcile cash/receipts; assist with deposits.
• Coordinate with team; answer calls; route inquiries to appropriate staff.

Skills

Medical terminology

Customer service

Microsoft Office

Scheduling systems

Medical records

Basic math

Language

Reading and writing

Keyboard

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR/EHR systems

Job description

Baystate Health is seeking a Patient Access/Administrative Specialist to support patient-centered care. You will greet patients, verify demographics and insurance, handle payments, and route inquiries to the appropriate staff.

This role requires excellent customer service and strict confidentiality. The position supports a multidisciplinary team, works under supervision, and participates in scheduling, communications, and documentation to ensure smooth patient flow and accurate records across