Patient Experience Coordinator - Medical Front Desk

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking an Administrative Support professional to help deliver exceptional patient-centered care. You will handle reception, registration, demographics and insurance verification, answer calls, and direct inquiries to the appropriate staff while maintaining patient confidentiality and professionalism.

You will work with the care team under supervision, with opportunities to handle scheduling, payments, documentation, and coordination of referrals.

Qualifications

• HS graduation or equivalent.
• Preferred 18 months of related experience.
• Experience with medical terminology and customer service is beneficial.

Responsibilities

• Greets patients and manages the patient experience with courtesy and confidentiality.
• Verifies demographics and insurance; assists with releases and referrals as needed.
• Processes payments and reconciles daily transactions, providing receipts.
• Communicates with patients, providers, and staff while following HIPAA guidelines.
• Schedules appointments and manages reminders, no-shows, and rescheduling.
• Performs clerical tasks including mail, faxes, documentation, and scheduling for physicians.

Skills

Medical terminology

Keyboard skills

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language skills

Customer service

Education

High School Diploma or equivalent

Job description

Baystate Health in Springfield, MA is seeking an Administrative Support professional to help deliver exceptional patient-centered care. You will handle reception, registration, demographics and insurance verification, answer calls, and direct inquiries to the appropriate staff while maintaining patient confidentiality and professionalism.

You will work with the care team under supervision, with opportunities to handle scheduling, payments, documentation, and coordination of referrals.