Patient Experience Coordinator (Medical Office)

Baystate Noble Hospital; Springfield (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Baystate Noble Hospital in Springfield, MA is seeking a Patient Services Administrative Specialist to support reception, registration, insurance verification, and call handling. You will work with a multidisciplinary team to ensure smooth patient flow and confidentiality, and help coordinate appointments, payments, and referrals.

The role emphasizes outstanding customer service, accurate data collection, and adherence to HIPAA while improving the overall patient experience across care teams.

Responsibilities

• Greets patients promptly with warmth and concern, maintaining confidentiality.
• Verify patient demographics and referrals/pre-authorizations as needed.
• Process co-payments and payments; prepare deposits and receipts.
• Communicate with coworkers, providers, and patients while following HIPAA and regulations.
• Assist patients with check-out: follow-up visits, referrals, and scheduling.
• Answer phones courteously and route calls or log messages.
• Schedule new, follow-up, and walk-in appointments per guidelines.
• Process mail and faxes according to guidelines.
• Print and route orders and documents, assist in releasing records.
• Coordinate with physicians and supervisors to manage schedules.
• Support leadership by suggesting improvements to operations.
• Offer interpreter services as needed and translate basic provider instructions.
• May float to other departments to support patient needs if required.

Job description

Baystate Noble Hospital in Springfield, MA is seeking a Patient Services Administrative Specialist to support reception, registration, insurance verification, and call handling. You will work with a multidisciplinary team to ensure smooth patient flow and confidentiality, and help coordinate appointments, payments, and referrals.

The role emphasizes outstanding customer service, accurate data collection, and adherence to HIPAA while improving the overall patient experience across care teams.