Patient Experience & Insurance Coordinator

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a patient services associate to support the patient experience through reception, registration, insurance verification, and scheduling. You will answer phones, verify demographics, and assist with billing and financial counseling while maintaining confidentiality under HIPAA guidelines.

The role requires collaboration with multidisciplinary teams and independence under supervision, delivering friendly, efficient service to patients and families at Baystate Health.

Qualifications

• Experience or education equivalent to HS graduation.
• Strong customer service and communication skills.
• Ability to verify insurance and assist with payments.

Responsibilities

• Greets patients promptly and maintains a welcoming environment.
• Verify demographics and insurance information; explain billing and payment options.
• Assist with payments, deposits and receipts where applicable.
• Route calls and manage appointments and referrals according to practice guidelines.
• Maintain patient confidentiality and comply with HIPAA.

Skills

Medical terminology

Keyboard

Microsoft Office

Schedule systems

Medical records

Billing

Basic math

Language skills

Reading and writing

Customer service

Interpreter translation support

Education

High school diploma

Job description

Baystate Health is seeking a patient services associate to support the patient experience through reception, registration, insurance verification, and scheduling. You will answer phones, verify demographics, and assist with billing and financial counseling while maintaining confidentiality under HIPAA guidelines.

The role requires collaboration with multidisciplinary teams and independence under supervision, delivering friendly, efficient service to patients and families at Baystate Health.