Patient Experience Coordinator - Walk-In Center

1800 Riverbend Medical Group, Inc.; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health seeks a detail-oriented medical receptionist to support patient-centered care in a busy outpatient setting. You will welcome patients, verify demographics and insurance, process payments, and coordinate with providers and staff to ensure smooth operations.

Key duties include handling phone inquiries, scheduling, maintaining records, and upholding HIPAA standards while delivering compassionate service to diverse patients and families in a fast-paced environment.

Qualifications

• Experience or education equivalent to HS graduation.
• Ability to use medical terminology, basic math and Microsoft Office.
• Excellent customer service and communication skills.

Responsibilities

• Greet and assist patients promptly with a warm, courteous attitude.
• Verify demographics, insurance, and releases following HIPAA.
• Process co-payments, payments, and receipts accurately.
• Route calls and provide information to patients and team members.
• Schedule or modify appointments per practice guidelines.
• Maintain patient confidentiality and professional conduct.

Skills

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records (electronic and paper)

Billing

Basic math

Language

Reading and writing

Customer service

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

Baystate Health seeks a detail-oriented medical receptionist to support patient-centered care in a busy outpatient setting. You will welcome patients, verify demographics and insurance, process payments, and coordinate with providers and staff to ensure smooth operations.

Key duties include handling phone inquiries, scheduling, maintaining records, and upholding HIPAA standards while delivering compassionate service to diverse patients and families in a fast-paced environment.