Patient-Focused Medical Office Coordinator

Care New England; Providence, Northern (RI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Care New England in Providence, RI seeks a Medical Secretary to provide essential clerical and administrative support for the medical office. You will manage scheduling, correspondence, and patient records, acting as the primary point of contact for patients and coordinating with clinicians and external services.

The role requires familiarity with EMR systems, strong medical terminology knowledge, and proficient MS Office skills.

Qualifications

• High school diploma or equivalent.
• One year of related experience.
• Experience with EMR systems preferred.
• Proficiency in medical terminology and departmental procedures.
• Strong interpersonal, verbal, and written communication skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with scheduling, filing, and maintaining patient records.
• Familiarity with Cerner, IDX, and Epic systems.

Responsibilities

• Deliver high-quality secretarial support by handling typing, filing, faxing, and maintaining equipment.
• Coordinate clinician schedules while registering patients and verifying insurance and referrals.
• Serve as a primary point of contact by answering, directing, and screening calls; arrange meetings.
• Manage incoming mail and correspondence for timely routing.
• Maintain departmental tracking systems and generate reports as needed.
• Oversee treatment room readiness and clinical inventory; order supplies as needed.
• Collect patient payments including co-pays and fees; ensure accurate documentation.
• Prepare and organize medical records according to provider specifications.
• Process patient registration and billing using EMR systems with precision.
• Draft clear, professional correspondence and ensure prompt communication.
• Foster good relationships with patients, providers, vendors, and staff.
• Uphold patient confidentiality and compliance standards.
• Demonstrate reliability and adaptability in a fast-paced environment.
• Perform other related duties as assigned.

Skills

Interpersonal communication

Scheduling

Medical terminology

Verbal & written communication

Education

High school diploma or equivalent

Tools

Cerner

IDX

Epic

MS Office

Job description

Care New England in Providence, RI seeks a Medical Secretary to provide essential clerical and administrative support for the medical office. You will manage scheduling, correspondence, and patient records, acting as the primary point of contact for patients and coordinating with clinicians and external services.

The role requires familiarity with EMR systems, strong medical terminology knowledge, and proficient MS Office skills.