Medical Office Coordinator

Care New England; Providence (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Care New England Health System (CNE) seeks a Medical Secretary to support a busy medical office. You will manage clerical tasks, handle correspondence, maintain manuals, and assist with clinician scheduling, while creating a welcoming, patient-focused front-line experience.

As the primary contact for patients, you will coordinate referrals, verify insurance information, process registrations and billing using EPIC, Cerner, IDX, and MS Office applications, and help ensure smooth office

Qualifications

• High school diploma or equivalent.
• One year of job-related experience.
• Experience with electronic medical record systems preferred.
• Proficiency in medical terminology and departmental procedures.
• Strong interpersonal and written communication skills.
• Proficient in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Deliver high-quality secretarial support by typing, filing, faxing, and ensuring office equipment is well maintained.
• Coordinate clinician schedules while registering patients and verifying insurance/referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and arranging meetings.
• Manage incoming mail and correspondence with timely routing to staff.
• Maintain accurate departmental tracking systems and generate reports as needed.
• Oversee treatment room readiness and clinical inventory; order supplies to ensure smooth operations.
• Collect patient payments including co-pays and fee-for-service charges with accurate documentation.
• Prepare and organize medical records according to provider specifications and standards.
• Execute patient registration and billing processes using EPIC, Cerner and IDX with precision.
• Craft clear, professional correspondence and facilitate prompt communication.
• Foster strong working relationships with patients, providers, vendors and internal departments.
• Uphold patient confidentiality and comply with hospital policies and regulatory standards.
• Adapt to fast-paced environments with reliability and a positive attitude.
• Perform all other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Professionalism

Education

High school diploma or equivalent

Tools

EPIC

Cerner

IDX

MS Office

Job description

Care New England Health System (CNE) seeks a Medical Secretary to support a busy medical office. You will manage clerical tasks, handle correspondence, maintain manuals, and assist with clinician scheduling, while creating a welcoming, patient-focused front-line experience.

As the primary contact for patients, you will coordinate referrals, verify insurance information, process registrations and billing using EPIC, Cerner, IDX, and MS Office applications, and help ensure smooth office