Medical Office Coordinator

Care New England; Warwick (RI); On-site; USD 40,000 - 52,000; Full time

Job summary

Care New England seeks a Medical Secretary to support a busy medical office, handling clerical tasks, scheduling, filing, and patient interactions with professionalism and empathy.

Responsibilities include coordinating clinician schedules, verifying insurance and referrals, managing mail, records, and billing processes, and maintaining confidential patient information in accordance with regulations. Travel between Rhode Island locations may be required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of job-related experience.
• Experience with electronic medical record systems preferred.
• Proficiency in medical terminology and departmental procedures.
• Strong interpersonal, verbal and written communication skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with scheduling, filing and maintaining patient records.
• Familiarity with Cerner, IDX and Epic.

Responsibilities

• Deliver high-quality secretarial support by typing, filing, faxing, and ensuring office equipment is maintained.
• Coordinate clinician schedules while registering patients and verifying insurance and referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and arranging meetings.
• Manage incoming mail and correspondence, ensuring timely routing and distribution to staff.
• Maintain departmental tracking systems and generate reports as needed.
• Oversee treatment room readiness and clinical inventory; order supplies as needed.
• Collect patient payments including co-pays and billing charges with accurate documentation.
• Prepare and organize medical records according to provider specifications.
• Execute patient registration and billing using EPIC, Cerner and IDX with precision.
• Craft clear, professional correspondence and facilitate prompt communication.
• Foster relationships with patients, providers, vendors and internal teams.
• Uphold patient confidentiality and regulatory standards.

Skills

Medical terminology

Interpersonal skills

Verbal communication

Written communication

Scheduling

Education

High school diploma or equivalent

Tools

Cerner

IDX

Epic

MS Office

Job description

Care New England seeks a Medical Secretary to support a busy medical office, handling clerical tasks, scheduling, filing, and patient interactions with professionalism and empathy.

Responsibilities include coordinating clinician schedules, verifying insurance and referrals, managing mail, records, and billing processes, and maintaining confidential patient information in accordance with regulations. Travel between Rhode Island locations may be required.