Medical Office & Scheduling Coordinator

Care New England; Warwick (RI); On-site; USD 36,000 - 60,000; Full time

Job summary

Care New England in Warwick, RI seeks a Medical Secretary to provide essential clerical and administrative support in a fast-paced medical office. You will manage scheduling, patient registration, billing, and records using EMR systems, greet patients, handle correspondence, and maintain filing systems while upholding confidentiality.

A high school diploma and one year of related experience are required; proficiency with Cerner, IDX, Epic and MS Office is preferred.

Qualifications

• High school diploma or equivalent.
• One year of job-related experience is required.
• Prior experience with an electronic medical record system is strongly preferred.
• Proficiency in medical terminology and departmental procedures.
• Strong interpersonal, verbal, and written communication skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with scheduling, filing, and maintaining patient records.
• Familiarity with Cerner, IDX, Epic.

Responsibilities

• Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained.
• Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings.
• Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff.
• Maintain accurate departmental tracking systems and generate cumulative reports as needed.
• Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations.
• Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation.
• Prepare and organize medical records according to provider specifications and documentation standards.
• Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision.
• Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication.
• Foster strong working relationships with patients, providers, vendors, and internal departments.
• Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards.
• Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude.
• Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities.
• Performs all other related duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Cerner

IDX

Epic

Job description

Care New England in Warwick, RI seeks a Medical Secretary to provide essential clerical and administrative support in a fast-paced medical office. You will manage scheduling, patient registration, billing, and records using EMR systems, greet patients, handle correspondence, and maintain filing systems while upholding confidentiality.

A high school diploma and one year of related experience are required; proficiency with Cerner, IDX, Epic and MS Office is preferred.