Medical Office Coordinator

Care New England; Providence (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Care New England Health System is seeking a Medical Secretary to provide essential clerical and administrative support in a busy medical office in Providence, RI. You will manage correspondence, patient intake, scheduling, and records, while delivering a welcoming, professional patient experience.

The role requires accuracy with EPIC, Cerner, IDX, and strong communication to coordinate with clinicians, staff, and external services, ensuring confidentiality and regulatory compliance.

Qualifications

• High school diploma or equivalent.
• Experience in medical office clerical work preferred.
• Proficiency with MS Office and EMR systems such as EPIC, Cerner or IDX.

Responsibilities

• Deliver high-quality secretarial support by handling typing, filing, faxing, and ensuring office equipment is well maintained.
• Coordinate clinician schedules while registering patients and verifying insurance and referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and arranging meetings.
• Manage incoming mail and correspondence, ensuring timely routing and distribution to staff.
• Maintain departmental tracking systems and generate reports as needed.
• Oversee treatment room readiness and inventory; order supplies to ensure smooth operations.
• Process patient payments including co-pays and fees with proper documentation.
• Prepare and organize medical records per provider specifications.
• Perform patient registration and billing using EMR systems with precision.
• Craft clear correspondence and facilitate prompt communication.
• Foster strong relationships with patients, providers, vendors, and staff.
• Uphold patient confidentiality and comply with hospital standards.
• Demonstrate reliability and adaptability in a fast-paced setting.

Skills

Typing

Filing & records

Scheduling

Communication

MS Office

Education

High school diploma

Tools

EPIC

Cerner

IDX

Job description

Care New England Health System is seeking a Medical Secretary to provide essential clerical and administrative support in a busy medical office in Providence, RI. You will manage correspondence, patient intake, scheduling, and records, while delivering a welcoming, professional patient experience.

The role requires accuracy with EPIC, Cerner, IDX, and strong communication to coordinate with clinicians, staff, and external services, ensuring confidentiality and regulatory compliance.