Patient-Focused Front Desk Clinical Assistant

laclinica; Oakland (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

La Clínica de La Raza in Oakland is seeking Clinical Office Assistants to deliver exceptional patient-centered care. You will be the first face and main contact, greeting patients, registering them, and guiding them through the electronic systems with a focus on efficiency and empathy.

Responsibilities include determining payment sources, collecting payments, scheduling, data entry into medical records, and supporting the care team in a fast-paced, diverse clinic environment.

Qualifications

• Knowledge of basic medical terminology and office procedures.
• Experience with MS Word and Outlook.
• Familiarity with Electronic Health Records and practice management systems.

Responsibilities

• Greet visitors, ascertain purpose of visit, and register patients in the electronic system.
• Verify program eligibility and determine payment source.
• Collect payments, operate cash register, and maintain an accurate till.
• Hear and resolve patient complaints or escalate appropriately.
• Schedule, confirm, and process appointments.
• Enter data into medical records systems and route messages.
• Retrieve and route documents and manage office supplies.

Skills

Communication skills

Customer service

Confidentiality

Fluent English

Bilingual English/Spanish preferred

Teamwork

Typing 25–30 wpm

Self-motivated

Education

High school diploma

Medical Office Assistant Certification

Tools

MS Word

Outlook

Electronic Health Records

Practice Management systems

Job description

La Clínica de La Raza in Oakland is seeking Clinical Office Assistants to deliver exceptional patient-centered care. You will be the first face and main contact, greeting patients, registering them, and guiding them through the electronic systems with a focus on efficiency and empathy.

Responsibilities include determining payment sources, collecting payments, scheduling, data entry into medical records, and supporting the care team in a fast-paced, diverse clinic environment.