Patient-Focused Care Coordinator — Front Desk & Scheduling

Confluent Health LLC; Bend (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision insurance

Disability coverage

401(K) with 4% employer match

Comprehensive training

Structured onboarding

Growth opportunities

Job summary

Confluent Health LLC in Bend, Oregon is seeking a Care Coordinator to provide a welcoming, professional first impression for patients and referrals. You will manage front desk operations, verify insurance, schedule visits, and guide patients through next steps while supporting the clinical team.

This fast-paced role emphasizes organization, clear communication, and HIPAA compliance. Comprehensive training, structured onboarding, and clear growth paths are provided across our affiliated brands.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Attention to detail

Computer proficiency

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Microsoft Excel

Job description

Confluent Health LLC in Bend, Oregon is seeking a Care Coordinator to provide a welcoming, professional first impression for patients and referrals. You will manage front desk operations, verify insurance, schedule visits, and guide patients through next steps while supporting the clinical team.

This fast-paced role emphasizes organization, clear communication, and HIPAA compliance. Comprehensive training, structured onboarding, and clear growth paths are provided across our affiliated brands.