Patient Care Coordinator — Front Desk & Scheduling

BreakThrough Physical Therapy, Inc.; Boone (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

PTO + medical, dental, vision, 401K 4%

Comprehensive training (EMR, insurance

Structured onboarding and leadership支持

Clear growth pathways

Job summary

Confluent Health is seeking a Care Coordinator to be the warm, organized voice patients hear from the moment they call. In a fast-paced, multi-tasking setting, you will manage front desk duties, verify insurance, schedule visits, and support both patients and clinical staff with a professional, personable approach.

We offer comprehensive benefits, onboarding, and growth paths as part of our affiliated brands, with training and support to help you succeed in patient-centered care.

Qualifications

• High School Diploma or GED (required).
• 1+ year in a customer-facing or patient-facing role.
• Ability to multitask while staying organized in a fast-paced environment.
• Comfortable on the phone with professional communication.
• Basic computer skills and willingness to learn scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists.
• Collect copays and payments accurately, including basic reconciliation when needed.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer-focused communication

Multitasking

Phone etiquette

Basic computer skills

Education

High School Diploma or GED

Job description

Confluent Health is seeking a Care Coordinator to be the warm, organized voice patients hear from the moment they call. In a fast-paced, multi-tasking setting, you will manage front desk duties, verify insurance, schedule visits, and support both patients and clinical staff with a professional, personable approach.

We offer comprehensive benefits, onboarding, and growth paths as part of our affiliated brands, with training and support to help you succeed in patient-centered care.