Patient Care Coordinator & Front Desk Specialist

Confluent Health; Wood Village (OR); Presencial; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Generous PTO + benefits (medical, dent

Vision, disability, and 401(k) with 4%

Comprehensive training (EMR navigation

Structured onboarding and leadership-s

Resumo da oferta

Confluent Health is seeking a Care Coordinator to provide a warm, organized, and professional first touch for patients from the initial call through visits. You will manage front desk operations, scheduling, insurance verification, and patient communications in a fast-paced environment.

This role emphasizes accuracy in payments and records, HIPAA compliance, and collaboration with clinical teams. Training is provided to navigate EMR systems and scheduling workflows.

Qualificações

• High School Diploma or GED required.
• At least 1 year in a customer- or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable and professional on the phone.
• Basic computer skills: navigate scheduling software, emails, and spreadsheets.
• No prior medical experience required; training provided.

Responsabilidades

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, updating records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, filling cancellations, and following up for future visits.
• Collect copays, balances, and other payments accurately, with basic tracking or reconciliation as needed.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Conhecimentos

Customer service

Phone etiquette

Multitasking

Organized

Professional communication

Formação académica

High School Diploma or GED

Ferramentas

EMR navigation

Scheduling software

Descrição da oferta de emprego

Confluent Health is seeking a Care Coordinator to provide a warm, organized, and professional first touch for patients from the initial call through visits. You will manage front desk operations, scheduling, insurance verification, and patient communications in a fast-paced environment.

This role emphasizes accuracy in payments and records, HIPAA compliance, and collaboration with clinical teams. Training is provided to navigate EMR systems and scheduling workflows.