Patient Care Coordinator — Warm, Organized Front Desk

Confluent Health LLC; Phoenix (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% match

Job summary

Confluent Health LLC is seeking a Care Coordinator to be the first voice and face for patients in a fast-paced setting. You will manage front desk operations, check-in/out, scheduling, insurance verification, and phone calls while delivering a welcoming, professional experience.

You will handle referrals, update patient records, guide patients on next steps, collect payments, and ensure HIPAA privacy. Training includes EMR navigation and scheduling workflows, with growth opportunities within

Qualifications

• High School Diploma or GED.
• At least 1 year of customer-facing experience.
• Strong multitasking and organizational skills.
• Comfortable communicating on the phone with customers.
• Proficiency with basic computer tasks (scheduling software, emails, spreadsheets).
• Willingness to receive comprehensive training (EMR, insurance, scheduling).

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Organizational skills

Attention to detail

HIPAA awareness

Education

High School Diploma or GED

Tools

Scheduling software

Email

Spreadsheets

EMR navigation

Job description

Confluent Health LLC is seeking a Care Coordinator to be the first voice and face for patients in a fast-paced setting. You will manage front desk operations, check-in/out, scheduling, insurance verification, and phone calls while delivering a welcoming, professional experience.

You will handle referrals, update patient records, guide patients on next steps, collect payments, and ensure HIPAA privacy. Training includes EMR navigation and scheduling workflows, with growth opportunities within