Patient Care Coordinator — Front Desk & Scheduling

ACCESS PT; Village of Patchogue (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, vision, disability

401(K) with 4% match

Comprehensive training and onboarding

Clear growth pathways

Job summary

Confluent Health is seeking a friendly Care Coordinator to be the first voice and face patients encounter. You will set a warm, professional tone and manage multi-tasking in a fast-paced front desk environment.

We provide comprehensive training on EMR navigation, scheduling workflows, insurance basics, and phone etiquette, plus onboarding support and clear paths to clinic leadership roles. This is a branch-wide role focused on delivering excellent patient experiences and supporting the clinical

Qualifications

• High School Diploma or GED required.
• At least one year in a customer- or patient-facing role.
• Strong multitasking and detail orientation.
• Comfortable phone communication and patient interaction.
• Willingness to learn scheduling software and EMR systems.

Responsibilities

• Greet patients and visitors, creating a welcoming first impression.
• Manage front desk tasks: check-in/out, scheduling, insurance verification/authorization, phones.
• Review referrals, update patient records, and guide patients on next steps.
• Maintain patient flow by confirming appointments and managing waitlists.
• Collect copays and other payments accurately, with basic reconciliation.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Customer-facing experience

Multitasking

Organizational skills

Phone communication

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Job description

Confluent Health is seeking a friendly Care Coordinator to be the first voice and face patients encounter. You will set a warm, professional tone and manage multi-tasking in a fast-paced front desk environment.

We provide comprehensive training on EMR navigation, scheduling workflows, insurance basics, and phone etiquette, plus onboarding support and clear paths to clinic leadership roles. This is a branch-wide role focused on delivering excellent patient experiences and supporting the clinical