Patient Care Coordinator — Front Desk & Scheduling

Confluent Health LLC; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

Disability

401(k) with 4% match

Job summary

Confluent Health LLC is seeking a friendly Care Coordinator to be the first voice and face for patients. You will manage front desk tasks, scheduling, insurance verification, and patient communications in a fast-paced office.

We provide comprehensive training, EMR navigation, scheduling workflows, and step-by-step onboarding, plus competitive compensation and a 401(k) with employer match. Spanish is a plus.

Qualifications

• High School Diploma or GED is required.
• At least one year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confident phone communication and professional demeanor.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals by gathering information and updating patient records.
• Keep schedules moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and other payments accurately and track payments when needed.
• HIPAA compliance in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Detail oriented

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Email

Job description

Confluent Health LLC is seeking a friendly Care Coordinator to be the first voice and face for patients. You will manage front desk tasks, scheduling, insurance verification, and patient communications in a fast-paced office.

We provide comprehensive training, EMR navigation, scheduling workflows, and step-by-step onboarding, plus competitive compensation and a 401(k) with employer match. Spanish is a plus.