Patient Care Coordinator — Welcoming Front Desk & Scheduling

Confluent Health; Bend (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision, disability, 4

401(K) with 4% employer match

Structured onboarding and ongoing team

Job summary

Confluent Health is seeking a Care Coordinator to deliver a welcoming, professional patient experience from first contact through visits. You will manage front desk operations, including check-ins, scheduling, and insurance coordination, while maintaining HIPAA standards and a patient-first approach.

Training is provided to navigate EMR systems, insurance concepts, and scheduling workflows. Compensation is competitive with full benefits and opportunities for growth within the care team.

Qualifications

• One year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: navigating scheduling software and emails.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals and update patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and other payments accurately and professionally; assist with basic reconciliation.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Spreadsheet basics

Job description

Confluent Health is seeking a Care Coordinator to deliver a welcoming, professional patient experience from first contact through visits. You will manage front desk operations, including check-ins, scheduling, and insurance coordination, while maintaining HIPAA standards and a patient-first approach.

Training is provided to navigate EMR systems, insurance concepts, and scheduling workflows. Compensation is competitive with full benefits and opportunities for growth within the care team.