Patient-First Medical Receptionist (Front Desk)

InterMed, P.A.; South Portland (ME); On-site; USD 22,000 - 30,000; Full time

Job summary

InterMed, P.A. is seeking a Front Desk Associate to serve as the first point of contact for patients. You will handle check-in/check-out, schedule follow-up visits, collect payments, and maintain accurate patient records.

You will greet patients, document demographics and insurance information, manage co-pays, and balance cash drawers. Proficiency with EMR systems and attentive communication are essential for success in this busy healthcare setting.

Qualifications

• High School diploma or equivalent required.
• Ability to provide excellent customer service to patients and vendors.
• Ability to work independently and accurately.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to operate in a busy environment and maintain confidentiality.

Responsibilities

• Greet patients and manage front desk interactions with courtesy and respect.
• Collect and document patient demographics, insurance details, and licenses.
• Accept and record patient payments; balance cash drawer.
• Explain insurance co-pays and collect applicable amounts.
• Assist billing with issue resolution as needed.
• Notify clinical staff of patient arrivals via EMR and coordinate scheduling.
• Scan, print, assemble, and mail patient packets; manage appointment scheduling.

Skills

Customer service

Front desk operations

Communication

Multitasking

Data entry

HIPAA compliance

Teamwork

Education

High School diploma or equivalent

Tools

Windows applications

Job description

InterMed, P.A. is seeking a Front Desk Associate to serve as the first point of contact for patients. You will handle check-in/check-out, schedule follow-up visits, collect payments, and maintain accurate patient records.

You will greet patients, document demographics and insurance information, manage co-pays, and balance cash drawers. Proficiency with EMR systems and attentive communication are essential for success in this busy healthcare setting.