Clinic Front Desk Concierge

EngageMED, Inc.; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

EngageMED, Inc. is seeking a personable receptionist to support patient intake and front-desk operations. You will check in patients, collect payments, schedule visits, and route calls with professionalism in a fast-paced clinical setting.

Knowledge of billing basics and EMR usage is preferred. The role requires strong communication, organizational, and multitasking abilities, plus adherence to clinic and regulatory policies.

Qualifications

• Knowledge of insurance authorization/billing requirements.
• Strong customer service and communication skills.
• Organizational and time management skills.
• Proficient computer skills.
• Knowledge of clinic procedures and regulatory requirements.
• Team player who can handle multiple tasks in a fast-paced environment.

Responsibilities

• Check-in patients and complete intake paperwork.
• Answer phone calls and route to appropriate staff.
• Schedule appointments according to clinic guidelines.
• Collect copays and deductions and verify patient information.
• Prepare charts for appointments and ensure complete records.
• Process patient check-out, collect payments, and schedule follow-ups.
• File and retrieve records in the EMR system.
• Confirm next-day appointments and communicate required documents to patients.
• Follow up on Missed Appointment Policy communications.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Proficient in MS Office

Records handling

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR/EHR systems

Job description

EngageMED, Inc. is seeking a personable receptionist to support patient intake and front-desk operations. You will check in patients, collect payments, schedule visits, and route calls with professionalism in a fast-paced clinical setting.

Knowledge of billing basics and EMR usage is preferred. The role requires strong communication, organizational, and multitasking abilities, plus adherence to clinic and regulatory policies.