Patient-First Medical Front Desk Coordinator

Nephrology Associates, P.C.; Franklin (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Nephrology Associates, P.C. seeks a friendly Medical Receptionist to be the first contact for patients, ensuring a welcoming check-in experience and accurate front-desk operations. You’ll manage phones, verify appointments, and support basic billing workflows in a fast-paced clinic.

Ideal candidates have healthcare front-desk experience, familiarity with EMR/EHR systems, strong communication skills, and a professional demeanor that reflects patient-centered care.

Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Able to multitask and maintain accuracy in a fast-paced environment.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.

Skills

Communication skills

Multitasking

Organization

Phone etiquette

Customer service

HIPAA compliance

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix/Eaglesoft

Job description

Nephrology Associates, P.C. seeks a friendly Medical Receptionist to be the first contact for patients, ensuring a welcoming check-in experience and accurate front-desk operations. You’ll manage phones, verify appointments, and support basic billing workflows in a fast-paced clinic.

Ideal candidates have healthcare front-desk experience, familiarity with EMR/EHR systems, strong communication skills, and a professional demeanor that reflects patient-centered care.